FAQ — Non-Medical Senior Care in Houston | Lone Star Senior Care

Question 1

What does Lone Star Senior Care actually do?

Accepted Answer

We are a coordination service: we assess what your aging parent needs, build a practical care plan, and coordinate appointments, providers, transportation, hospital discharge transitions, and follow-up — we do not provide hands-on care. Think of us as the person who makes sure everything gets done and keeps your family informed.

Question 2

What services do you coordinate?

Accepted Answer

We coordinate medical appointments, transportation to and from appointments, hospital discharge transitions (getting your parent safely home and set up after a hospital stay), provider and pharmacy follow-up, wellness check-ins, and communication with family members — including adult children who live outside Houston.

Question 3

Are you a home health agency?

Accepted Answer

No. We are a non-medical care coordination service. We do not provide nursing care, medication administration, wound care, physical therapy, or hands-on personal care such as bathing or transfers. If your parent needs those services, we can help identify and coordinate the right licensed providers.

Question 4

Do you speak Spanish?

Accepted Answer

Yes. Jorge Ordaz, our founder, is bilingual in English and Spanish. Families are welcome to communicate with us in either language.

Question 5

Can you help after a hospital discharge?

Accepted Answer

Yes — this is one of our most common requests. Our Discharge-to-Home Coordination program handles the practical, non-medical details of getting your parent home safely: transportation from the hospital, medication pickup, grocery run, first follow-up appointment, and direct updates to your family. We do not provide nursing or medical care during the transition.

Question 6

How much does it cost?

Accepted Answer

Most families start with our $249 Care and Recovery Assessment — a thorough review of your parent's situation and a practical plan for next steps. Ongoing coordination is priced based on the scope of what needs to be managed. There is no long-term contract required.

Question 7

How do I get started?

Accepted Answer

Call or text Jorge directly at (832) 228-4140. He will ask a few questions about your parent's situation and explain what the $249 Care and Recovery Assessment covers. Most families are able to schedule within a day or two.

Question 8

What are your hours?

Accepted Answer

Monday through Thursday, 9 AM to 6 PM Central. Friday, 9 AM to 3 PM Central. Saturday, closed. Sunday, 9 AM to 3 PM Central.

Question 9

My parent lives in Houston but I live out of state. Can you help?

Accepted Answer

Yes — this is exactly who we serve. We act as your local presence in Houston: attending appointments, coordinating providers, and sending you direct updates so you know what is happening without having to fly in for every issue.

Question 10

How do you keep out-of-town family members informed?

Accepted Answer

We communicate directly with designated family members by phone, text, or email — whichever you prefer. After appointments or significant events, we send a brief summary of what happened and what the next steps are.

Frequently Asked Questions

About Our Services

Pricing and Getting Started

Long-Distance Families

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