Privacy Policy
Last updated: November 10, 2026
Lone Star Senior Care is a non-medical senior care coordination service in Houston, Texas, founded by Jorge Ordaz and operated by American Senior Care Network LLC. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, calling us, or texting us, you agree to this policy.
Information we collect
- Contact information you give us: your name, phone number, email address, and the name and general care situation of the family member you contact us about, when you call, text, or submit a form on this website.
- Communications: records of our calls, texts, voicemails, and emails with you, including voicemail transcriptions, so we can follow up and coordinate care.
- Website information: basic analytics about how visitors use this website (pages visited, general location, device type), collected through cookies and similar tools.
How we use your information
- To respond to your inquiry and provide care coordination services: assessments, care plans, scheduling, provider and transportation coordination, and family updates.
- To send you the messages you asked for, such as a free family guide you requested by text, a text-back when we miss your call, and coordination follow-ups about your family's care.
- To operate, maintain, and improve our website and services, and to comply with legal obligations.
SMS and your phone number
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Your mobile phone number and text-message consent are used only to send the messages described in this policy and in our Terms of Service. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any text from us; reply HELP for help.
When we share information
We do not sell your personal information. We share information only: (1) with the care providers, facilities, and services involved in your family's coordination, as directed or authorized by you; (2) with service providers that help us operate (such as phone, text-messaging, email, and website providers), under their own privacy and security obligations; and (3) when required by law.
Your choices
You may ask us to access, correct, or delete your personal information, and you may opt out of texts (reply STOP) or emails (unsubscribe or contact us) at any time. Contact us at info@lonestarseniorcare.com or (832) 228-4140.
Contact
Lone Star Senior Care (American Senior Care Network LLC), Houston, Texas. Phone: (832) 228-4140. Email: info@lonestarseniorcare.com.